Design ideas for IT in public spaces

@article{Kristoffersen2009DesignIF,
  title={Design ideas for IT in public spaces},
  author={Steinar Kristoffersen and Ingunn Bratteberg},
  journal={Personal and Ubiquitous Computing},
  year={2009},
  volume={14},
  pages={271-286}
}
This paper examines the usability issues involved in ticketless travelling with an airport train. The main contribution of this paper is that it describes actual use situations in detail. We show how users’ intentions are difficult to anticipate, unless in explicit communication, e.g., with people whose job it is to help out with using the system. Being conspicuously assisted, however, only aggravates a situation where users usually prefer anonymity. Given a “private in public” type of design… CONTINUE READING
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