Design call center management system of e-commerce based on BP neural network and multifractal

Abstract

Call center is the automatic answering system with the experience of artificial agents, maximize customer satisfaction by means of efficient intelligent program-controlled switches allocation, computer telephony integration. This paper uses PHP technology to achieve call center management system of e-commerce based on B/S model. Call center includes call… (More)

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@inproceedings{Xu2014DesignCC, title={Design call center management system of e-commerce based on BP neural network and multifractal}, author={Hongsheng Xu and Ruiling Zhang and Chunjie Lin and Wenli Gan}, year={2014} }