Design and e-loyalty across cultures in electronic commerce

  title={Design and e-loyalty across cultures in electronic commerce},
  author={Dianne Cyr and Carole Bonanni and Joe Ilsever},
The increasing incidence of Internet shopping necessitates a better understanding of how e-loyalty is built in online transaction environments between businesses and consumers. In the current investigation website design and culture are important elements related to how website trust, website satisfaction, and e-loyalty evolve in online business relationships. A review of the literature is presented, including hypotheses for testing. Based on data collected on site in Canada, the U.S., Germany… CONTINUE READING
Recent Discussions
This paper has been referenced on Twitter 1 time over the past 90 days. VIEW TWEETS

From This Paper

Figures, tables, and topics from this paper.


Publications citing this paper.
Showing 1-10 of 19 extracted citations


Publications referenced by this paper.
Showing 1-10 of 15 references

Internet diffuction in Japan: Cultural consideration

  • C. Ferle, S. Edwards, Y. Mizuno
  • Journal of Advertising Research, March-April,
  • 2002
Highly Influential
9 Excerpts

A cross-cultural study of interpersonal information exchange

  • Dawar, P. N. Parker, L. Price
  • Journal of International Business Studies,
  • 1996
Highly Influential
4 Excerpts

Consumer Behaviour: Buying, having, and being

  • M. R. Solomon, J. L. Zaichkowsky, R. Polegato
  • Scarborough, ON: Prentice-Hall Canada Inc,
  • 1996
Highly Influential
6 Excerpts

Culture’s consequences: International differences in work- related values

  • G. H. Hofstede
  • Beverly Hills, CA: Sage Publications,
  • 1984
Highly Influential
5 Excerpts

On the concept of trust

  • A.I.J. Jones
  • Decision Support Systems,
  • 2002
Highly Influential
4 Excerpts

Similar Papers

Loading similar papers…