Design and development of mobile services processes for senior citizens

@article{Pulli2008DesignAD,
  title={Design and development of mobile services processes for senior citizens},
  author={Petri Pulli and Xiaosong Zheng and Mikko J. Rissanen and Peter Antoniac and Seamus Hickey and Tony Manninen and Eeva Leinonen and Olli Martikainen and Tomohiro Kuroda},
  journal={2008 IEEE International Technology Management Conference (ICE)},
  year={2008},
  pages={1-8}
}
The aging of our society presents a range of challenges to various commercial and institutional service providers. With the advanced mobile technologies we are now able to develop quality mobile services to help senior citizens' daily lives in dedicated smart living environments. This paper adds an extension to a previously reported systematic approach to design and develop mobile services which meet the needs of senior citizens. The Quality Function Deployment (QFD) approach was earlier… CONTINUE READING

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