Demonstration of the Health Literacy Universal Precautions Toolkit: Lessons for Quality Improvement.

Abstract

The Agency for Healthcare Research and Quality Health Literacy Universal Precautions Toolkit was developed to help primary care practices assess and make changes to improve communication with and support for patients. Twelve diverse primary care practices implemented assigned tools over a 6-month period. Qualitative results revealed challenges practices experienced during implementation, including competing demands, bureaucratic hurdles, technological challenges, limited quality improvement experience, and limited leadership support. Practices used the Toolkit flexibly and recognized the efficiencies of implementing tools in tandem and in coordination with other quality improvement initiatives. Practices recommended reducing Toolkit density and making specific refinements.

DOI: 10.1097/JAC.0000000000000102

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Cite this paper

@article{Mabachi2016DemonstrationOT, title={Demonstration of the Health Literacy Universal Precautions Toolkit: Lessons for Quality Improvement.}, author={Natabhona Marianne Mabachi and Maribel Cifuentes and Juliana G Barnard and Angela G. Brega and Karen C. Albright and Barry Weiss and Cindy Brach and David R. West}, journal={The Journal of ambulatory care management}, year={2016}, volume={39 3}, pages={199-208} }