Delivering quality service to in-and out-patients in a South African public hospital

@inproceedings{Jager2010DeliveringQS,
  title={Delivering quality service to in-and out-patients in a South African public hospital},
  author={Justin de Jager and Andre Fred Du Plooy and M. Femi Ayadi},
  year={2010}
}
The evaluation of public healthcare is important for customers, healthcare providers and society. Understanding the determinants of healthcare satisfaction will lead to improvement of healthcare quality in developing countries. In this study in-patient and outpatients’ expectations, perceptions and satisfaction with the responsiveness provided by a public healthcare provider in South Africa is measured by using an adapted version of SERVQUAL (service quality). The major findings were that all… CONTINUE READING
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