Defining Process Performance Indicators by Using Templates and Patterns

@inproceedings{delRoOrtega2012DefiningPP,
  title={Defining Process Performance Indicators by Using Templates and Patterns},
  author={Adela del-R{\'i}o-Ortega and Manuel Resinas and Amador Dur{\'a}n Toro and A. R. Cort{\'e}s},
  booktitle={BPM},
  year={2012}
}
Process Performance Indicators (PPIs) are a key asset for the measurement of the achievement of strategic and operational goals in process---oriented organisations. Ideally, the definition of PPIs should not only be unambiguous, complete, and understandable to non---technical stakeholders, but also traceable to business processes and verifiable by means of automated analysis. In practice, PPIs are defined either informally in natural language, with its well---known problems, or at a very low… Expand
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