Defining Process Performance Indicators: An Ontological Approach

@inproceedings{delRoOrtega2010DefiningPP,
  title={Defining Process Performance Indicators: An Ontological Approach},
  author={Adela del-R{\'i}o-Ortega and Manuel Resinas and Antonio Ruiz Cort{\'e}s},
  booktitle={OTM Conferences},
  year={2010}
}
It is increasingly important to evaluate the performance of business processes. A key instrument to carry out this evaluation is by means of Process Performance Indicators (PPIs) as suggested in many methodologies and frameworks like, for instance, COBIT, ITIL or EFQM. As a consequence, it is convenient to integrate the management of PPIs into the whole business process lifecycle from its design to its evaluation. In this paper, we focus on the definition of PPIs as a necessary step to achieve… CONTINUE READING
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