Defining Customizable Business Processes without Compromising the Maintainability in Multi-tenant SaaS Applications

Abstract

In Software-as-a-Service (SaaS) delivery model a vendor maintains a single application instance, which is used by multiple tenants. However, due to changing business requirements tenants expect customizations. Providing such customizations is trivial to retain tenants but a challenge to the vendor due to multi-tenancy. In this paper we present an approach… (More)
DOI: 10.1109/CLOUD.2011.93

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