Decreasing Impact of SLA Violations:A Proactive Resource Allocation Approachfor Cloud Computing Environments

Abstract

User satisfaction as a significant antecedent to user loyalty has been highlighted by many researchers in market based literatures. SLA violation as an important factor can decrease users' satisfaction level. The amount of this decrease depends on user's characteristics. Some of these characteristics are related to QoS requirements and announced to service… (More)
DOI: 10.1109/TCC.2014.2305151

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