Decisions in clinical management. A case scenario.

  title={Decisions in clinical management. A case scenario.},
  author={J Miles Little},
  journal={The Medical journal of Australia},
  volume={158 3},
A hypothetical case presentation is used to examine the process and repercussions of a complaint against the health system. Utility analysis and the "number needed to be treated" are seen as useful measures of the outcomes of actions taken in response to the complaint. The Theory of Continuous Improvement or Total Quality Management can be modified to allow constructive and profitable analysis of complaints to identify and correct faults in systems of medical and health care. A science of… CONTINUE READING