Data Breaches and the Dilemmas in Notifying Customers

@inproceedings{Bisogni2015DataBA,
  title={Data Breaches and the Dilemmas in Notifying Customers},
  author={Fabio Bisogni},
  booktitle={WEIS},
  year={2015}
}
While the discussion about a federal law on data breach notification is ongoing and a rash of large, costly data breaches has galvanized public interest in the issue, this paper investigates on the phenomenon of data breach notification letters. In case of any data breach a company faces a number of dilemmas on how to inform the customers. The choices that a company makes on the missive content result decisive in having a prompt customers’ reaction against identity theft and eventually in… CONTINUE READING