• Engineering
  • Published 2013

DETERMINANTS OF CUSTOMER SATISFACTION IN THE NIGERIAN TELECOMMUNICATION INDUSTRY: AN EMPIRICAL EVIDENCE

@inproceedings{Oyedele2013DETERMINANTSOC,
  title={DETERMINANTS OF CUSTOMER SATISFACTION IN THE NIGERIAN TELECOMMUNICATION INDUSTRY: AN EMPIRICAL EVIDENCE},
  author={Stephen Oloruntoba Oyedele},
  year={2013}
}
The mobile telecommunication industry in Nigeria ranks among the fastest growing in the world today. The increase in the number of subscribers on the various networks has brought with it the challenges of customer satisfaction. This paper therefore examined the determinants of customer satisfaction in the Nigerian Mobile Telecommunication industry with a view to providing regulators and operators in the industry with adequate information that will enhance their performance in the area of… CONTINUE READING