Customer perceptions of quality of service in public transport: Evidence for bus transit in Scotland

@inproceedings{Morton2016CustomerPO,
  title={Customer perceptions of quality of service in public transport: Evidence for bus transit in Scotland},
  author={Craig J Morton and Brian Caulfield and Jillian Anable},
  year={2016}
}
This paper provides a detailed examination of a quality of service indicator utilised by the Scottish Government to assess the opinions of passengers towards bus transport. The quality of service indicator takes the form of an 11 item opinion scale which covers an array of service aspects. Factor analysis is employed to identify latent constructs which are present within this scale. Three latent constructs associated with attitudes towards perceived quality of bus service are identified… CONTINUE READING

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