Customer churn prediction in telecommunications

  title={Customer churn prediction in telecommunications},
  author={Bing Quan Huang and M. Tahar Kechadi and Brian Buckley},
  journal={Expert Syst. Appl.},
0957-4174/$ see front matter 2011 Elsevier Ltd. A doi:10.1016/j.eswa.2011.08.024 ⇑ Corresponding author. E-mail address: (B. Huan This paper presents a new set of features for land-line customer churn prediction, including 2 six-month Henley segmentation, precise 4-month call details, line information, bill and payment information, account information, demographic profiles, service orders, complain information, etc. Then the seven prediction techniques (Logistic Regressions… CONTINUE READING
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