Customer churn prediction by hybrid neural networks

@article{Tsai2009CustomerCP,
  title={Customer churn prediction by hybrid neural networks},
  author={Chih-Fong Tsai and Yu-Hsin Lu},
  journal={Expert Syst. Appl.},
  year={2009},
  volume={36},
  pages={12547-12553}
}

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APPLYING DATA MINING TO TELECOM CHURN MANAGEMENT

The results indicated that the proposed approach has pretty good prediction accuracy by using customer demography, billing information, call detail records, and service changed log to build churn prediction model.

Applying data mining to telecom churn management