Customer Satisfaction with E-services : the Case of an Online Recruitment Portal

@inproceedings{Liljander2002CustomerSW,
  title={Customer Satisfaction with E-services : the Case of an Online Recruitment Portal},
  author={Veronica Liljander and Allard C. R. van Riel and Minna Pura},
  year={2002}
}
Veronica Liljander is an Assistant Professor at the Swedish School of Economics and Business Administration, Marketing Department, Helsinki, Finland. At the time of writing this paper she was a visiting scholar at the University of Maastricht, Maastricht Academic Center for Research in Services (MAXX). She has published articles on customer relationships and service quality in international journals and edited books. She is on the Editorial Review Board of the European Journal of Marketing… CONTINUE READING
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