Customer Orientation and Leadership in the Health Service Sector: The Role of Workplace Social Support

Abstract

Health care is a critical context due to unpredictable situations, demanding clients, workload, and intrinsic organizational complexity. One key to improve the quality of health services is connected to the shift in organization perspective of viewing patients as active consumers rather than passive users. Therefore, higher levels of customer orientation… (More)
DOI: 10.3389/fpsyg.2017.01920

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Cite this paper

@inproceedings{Bruno2017CustomerOA, title={Customer Orientation and Leadership in the Health Service Sector: The Role of Workplace Social Support}, author={Andreina Bruno and Giuseppina Dell’Aversana and Anna Zunino}, booktitle={Front. Psychol.}, year={2017} }