• Corpus ID: 110918149

Customer Needs and Technology Analysis in New Product De velopment via Fuzzy QFD and Delphi

@inproceedings{Lee2012CustomerNA,
  title={Customer Needs and Technology Analysis in New Product De velopment via Fuzzy QFD and Delphi},
  author={Zo N-Yau Lee and Chung-Che Pai and Ch In-Fu Yang},
  year={2012}
}
The advanced technology in terms of interaction between human and machine as well as considerable Emotion Interaction Products (EIP) promoted by companies have facilitated a new era. For example, voice recognition and synthesis, hand writing and hand signal identification and virtual reality technologies have enabled the connection between human and computer interaction. Moreover, the application is expended from PC, Personal Digital Assistant (PDA) to mobile phone. Future technological… 

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A typical quality function deployment (QFD) consists of four phases. Phase I (sometimes called house of quality), which translates customer needs for a product into technical measures (i.e. product

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