Customer Investigation Process At Credit Suisse: Meeting The Rising Demand Of Regulators

@inproceedings{Klesse2004CustomerIP,
  title={Customer Investigation Process At Credit Suisse: Meeting The Rising Demand Of Regulators},
  author={Mario Klesse and Clemens Herrmann and Pius Br{\"a}ndli and Thomas M{\"u}geli and Daniel Maier},
  booktitle={ICIQ},
  year={2004}
}
Customer investigations in the banking industry are carried out in connection with prosecutions, the administration of estates or other legal actions. The Investigation & Inquiries Department of Credit Suisse has to handle approximately 5,000 client investigations per year. To date, the investigation process has been very complex, time consuming and expensive. Several redundant query processes are needed to achieve satisfactory results. In the past few years, new regulatory requirements have… CONTINUE READING

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