Cultural Transformation After Implementation of Crew Resource Management: Is It Really Possible?

@article{Hefner2017CulturalTA,
  title={Cultural Transformation After Implementation of Crew Resource Management: Is It Really Possible?},
  author={Jennifer L. Hefner and Brian Hilligoss and Amy M Knupp and Judy Bournique and John Sullivan and Eric J. Adkins and Susan D. Moffatt-Bruce},
  journal={American journal of medical quality : the official journal of the American College of Medical Quality},
  year={2017},
  volume={32 4},
  pages={384-390}
}
Crew resource management (CRM) has the potential to improve safety culture and reduce patient safety errors across different hospitals and inherent cultures, but hospital-wide implementations have not been studied. The authors examined the impact of a systematic CRM implementation across 8 departments spanning 3 hospitals and 2 campuses. The Hospital Survey on Patient Safety Culture (HSOPS) was administered electronically to all employees before CRM implementation and about 2 years after… CONTINUE READING