Critical success factors of continuous improvement in the public sector A literature review and some key findings

Abstract

Abstract Purpose – To determine the critical success factors (CSFs) for continuous improvement projects in the public sector. Design/methodology/approach – Theoretical paper based on a literature review. Findings – It would appear that there are factors that are important in manufacturing organisations that do not figure in service/public sector… (More)

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Cite this paper

@inproceedings{Fryer2007CriticalSF, title={Critical success factors of continuous improvement in the public sector A literature review and some key findings}, author={Karen J. Fryer and Jiju Antony and Alex Douglas}, year={2007} }