Critical incidents and journey mapping as techniques to evaluate the impact of online evidence retrieval systems on health care delivery and patient outcomes

@article{Westbrook2007CriticalIA,
  title={Critical incidents and journey mapping as techniques to evaluate the impact of online evidence retrieval systems on health care delivery and patient outcomes},
  author={Johanna I. Westbrook and Enrico W. Coiera and A. Sophie Gosling and Jeffrey Braithwaite},
  journal={International journal of medical informatics},
  year={2007},
  volume={76 2-3},
  pages={234-45}
}
BACKGROUND Online evidence retrieval systems are a potential tool in supporting evidence-based practice. Effective and tested techniques for assessing the impact of these systems on care delivery and patient outcomes are limited. PURPOSE AND METHODS In this study we applied the critical incident (CI) and journey mapping (JM) techniques to assess the integration of an online evidence system into everyday clinical practice and its impact on decision making and patient care. To elicit incidents… CONTINUE READING