Critical User Forums - an Effective User Research Method for Inclusive Design

  title={Critical User Forums - an Effective User Research Method for Inclusive Design},
  author={P. John Clarkson},
Inclusive, or universal, design is about designing more accessible products and services for the widest possible range of users, regardless of age and capabilities. It requires better understanding and empathy with all potential users. Traditional user research methods are limited in accommodating a wide range of users and hence there is a need to find more appropriate methods of user research for inclusive design. This paper describes a method called ‘Critical User Forums,’ which involves… CONTINUE READING

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