Critical Issues in EHR Implementation: Provider and Vendor Perspectives

  title={Critical Issues in EHR Implementation: Provider and Vendor Perspectives},
  author={Prashant C. Palvia and Tim Jacks and Wiley S. Brown},
  journal={Commun. Assoc. Inf. Syst.},
Stakeholders, both internal and external, can have differing and sometimes conflicting perspectives and priorities even though each has a vested interest in organizational success. Using the lens of stakeholder theory, we examine the differing views of stakeholders (namely, medical providers and vendors) in the implementation of electronic health record (EHR) systems. The implementation process itself can be broken down into three phases: pre-implementation, during implementation, and post… 

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