Critical Incidents Analysis: mismatching expectations and reconciling visions in intercultural encounters

Abstract

Conflicts among stakeholders are common in Community Informatics (CI) research. They often derive from mismatches of expectations and are exacerbated by communication and intercultural issues. Such mismatches are breaking points that might compromise the relationship of trust among stakeholders and, ultimately, project outcomes. In CI, reflecting on moments… (More)

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@article{Vannini2017CriticalIA, title={Critical Incidents Analysis: mismatching expectations and reconciling visions in intercultural encounters}, author={Sara Vannini and David Nemer and Ammar Halabi and Amalia G. Sabiescu and Salom{\~a}o David}, journal={J. Community Informatics}, year={2017}, volume={13} }