Crisis Communications in the Age of Social Media

  title={Crisis Communications in the Age of Social Media},
  author={Loni Hagen and Thomas E. Keller and Stephen R. Neely and Nic DePaula and Claudia E. Robert-Cooperman},
  journal={Social Science Computer Review},
  pages={523 - 541}
While emerging technologies such as social media have demonstrated value for crisis communications, significant question remains regarding how these tools can be most effectively leveraged to facilitate the flow of valid information under crisis conditions. In an effort to address these issues, this article examines the use of Twitter during the 2015–2016 Zika virus outbreak in the United States. Particular attention is paid to network structures within the Zika conversation and how different… 

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