Creating constructive outcomes in conflict.

  • Bob Orchard
  • Published 1998 in
    AAOHN journal : official journal of the American…

Abstract

1. Conflict and disagreement are a fact of business life. Effort toward optomizing differences rather than minimizing them is a value added activity--leading to greater creativity, increasing levels of respect in relationships, and better solutions. 2. Proactively looking at potential conflict--where diasgreeing parties are often inherent and/or predictable--can save energy, relationships, and costly mistakes. Diagnosing or "reading" a situation and planning an approach is wise. 3. Several options or responses are available when facing conflict. Knowing when to use a given response is an important interpersonal skill. Relying on learned, habitual, and exclusive approaches to conflict may be limiting. 4. Implementation of effective conflict resolution is a function of attitude, initiative, and flexibility. An exploratory posture and a willingness to learn are constructive in attempting to reach agreements with optimum short and long term effect.

Cite this paper

@article{Orchard1998CreatingCO, title={Creating constructive outcomes in conflict.}, author={Bob Orchard}, journal={AAOHN journal : official journal of the American Association of Occupational Health Nurses}, year={1998}, volume={46 6}, pages={302-12; quiz 313-4} }