Creating Procedural Discourse and Knowledge for Software Users: Beyond Translation and Transmission

  title={Creating Procedural Discourse and Knowledge for Software Users: Beyond Translation and Transmission},
  author={Marjorie Rush Hovde},
  journal={Journal of Business and Technical Communication},
  pages={164 - 205}
Although most theorists agree that discourse creates meaning, they have not adequately described how this process emerges within the creation of procedural knowledge. This article explores how technical communicators in diverse settings based discourse decisions on their knowledge of (a) users, (b) organizational image and constraints, (c) software structure and features, and (d) genre conventions in order to create communication artifacts designed to help users develop procedural knowledge… Expand
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