Cost-effective communication skills training for state hospital employees.

Abstract

OBJECTIVE This study evaluated the cost-benefits of a staff communications training program designed to improve patient management skills and relieve staff stress. METHODS The interpersonal communications program, based on the Carkhuff model, was specially designed for mental health settings. The training program focused on developing accurate empathy by… (More)

Topics

Figures and Tables

Sorry, we couldn't extract any figures or tables for this paper.

Slides referencing similar topics