Cost-effective communication skills training for state hospital employees.

  title={Cost-effective communication skills training for state hospital employees.},
  author={S L Smoot and Jose L Gonzales},
  journal={Psychiatric services},
  volume={46 8},
OBJECTIVE This study evaluated the cost-benefits of a staff communications training program designed to improve patient management skills and relieve staff stress. METHODS The interpersonal communications program, based on the Carkhuff model, was specially designed for mental health settings. The training program focused on developing accurate empathy by teaching staff members to use appropriate cognitive and emotional components of interpersonal communication. Staff on a short-stay adult… CONTINUE READING