Cost Elements Identification for Maintenance and Support of ERP Systems in Brazilian IFES: An Approach Based on TCO and ITIL

Abstract

Many IFES (Federal Higher Education Institutions) in Brazil use integrated management systems, which are well known as ERP (Enterprise Resource Planning) systems. These systems usually are quite comprehensive, expensive and they still in use for a long time until be replaced. So, their costs shall be evaluated, not only acquisition costs, but mainly… (More)

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