Correlates of hospitalized patients' perceptions of service quality.

Abstract

The purpose of this study was to examine hospital patients' perceptions of service quality in relation to four independent variables: (a) nurses' perceptions of human resource practices, (b) nurses' perceptions of autonomy in practice, (c) patient satisfaction with nursing care, and (d) patients' perceptions of organizational climate for service. The sample… (More)

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@article{Niedz1998CorrelatesOH, title={Correlates of hospitalized patients' perceptions of service quality.}, author={Barbara A Niedz}, journal={Research in nursing & health}, year={1998}, volume={21 4}, pages={339-49} }