Corporate wiki users: results of a survey

@inproceedings{Majchrzak2006CorporateWU,
  title={Corporate wiki users: results of a survey},
  author={Ann Majchrzak and Christian Wagner and Dave Yates},
  booktitle={WikiSym '06},
  year={2006}
}
A survey of 168 corporate wiki users was conducted. Findings indicate that corporate wikis appear to be sustainable. Users stated three main types of benefits from corporate wikis: enhanced reputation, work made easier, and helping the organization to improve its processes. These benefits were seen as more likely when the wiki was used for tasks requiring novel solutions and the information posted was from credible sources. Users acknowledged making a variety of contributions, which suggests… 

Tables and Topics from this paper

WikiTeams: How Do They Achieve Success?
Web 2.0 technology and so-called social media are among the most popular (among users and researchers alike) Internet technologies today. Among them, Wiki technology - created to simplify HTML
A taxonomy of Wiki genres in enterprise settings
TLDR
It is argued that "enterprise wiki" is a blanket term describing three different genres of wiki: single contributor Wikis, group or team wikis, and internal-use encyclopedias emulating Wikipedia.
Proliferation in Enterprise Wikis
TLDR
This paper analyzes wiki proliferation in terms of its causes, consequences and common countermeasures based on six qualitative interviews with companies which are using wikis internally.
Enterprise Wikis - Types of Use, Benefits and Obstacles: A Multiple-Case Study
TLDR
Cross-case analysis of enterprise wikis in three Austrian cases reveals commonalities and differences on usage motives, editing behaviour, individual and collective benefits, obstacles, and derives a set of success factors guiding managers in future wiki projects.
Metrics for and Analysis of Variables for Wiki Use: A Case Study
TLDR
Examination of data generated from a large consulting organization, Accenture, is examined to statistically analyze the relationships between different use variables of wikis.
Wikis in enterprise settings: a survey
TLDR
This survey examines the use of wikis on a variety of organisational tasks that include the codification of explicit and tacit organisational knowledge and the formulation of corporate communities of practice, as well as more specific processes such as the collaborative information systems development.
Employing Wiki as a Collaborative Information Repository in a Media and Entertainment Company: the NBC Universal Case
TLDR
This case shows Wiki can bring greater value to an organization with a dynamically changing structure in which capturing and sharing of tacit knowledge is critical for its success.
Wiki-based community collaboration in organizations
TLDR
It is shown that the openness of the wiki has a dual impact on wiki collaboration and also discusses how the wiki might serve as both an enabler and inhibitor for community and knowledge collaboration.
What Makes Corporate Wikis Work? Wiki Affordances and Their Suitability for Corporate Knowledge Work
TLDR
An empirical study in one multi-national organization tested users' perceptions towards these propositions, revealing that in some cases there may be a need for modifying wiki's design, while in other cases corporations may wish to change their knowledge work practices to align with wikis' affordances.
Factors impeding Wiki use in the enterprise: a case study
TLDR
This research explored factors that impacted the use of wikis as a tool to support the dissemination of knowledge within an enterprise and uncovered a heavy reliance on other, non-wiki tools based on a variety of factors including work practice, lack of guidelines, and cultural sensitivities.
...
1
2
3
4
5
...

References

SHOWING 1-10 OF 13 REFERENCES
Wiki communities in the context of work processes
TLDR
This article presents the approach for an appropriate interface to integrate wiki communities into process structures and an information retrieval algorithm based on it to connect the process-oriented structures with community-oriented wiki structures.
Weblog success: Exploring the role of technology
TLDR
A techno-social success model for weblogs is proposed that postulates that a weblog's success is mainly associated with its ability to provide value for its users and readers at the content, the technology, and the social levels.
Community, joining, and specialization in open source software innovation: a case study
TLDR
An inductive theory of the open source software innovation process is developed by focussing on the creation of Freenet, a project aimed at developing a decentralized and anonymous peer-to-peer electronic file sharing network.
Understanding the Motivations, Participation, and Performance of Open Source Software Developers: A Longitudinal Study of the Apache Projects
TLDR
A theoretical model relating the motivations, participation, and performance of OSS developers is developed and it is suggested that past-performance rankings enhance developers' subsequent status motivations.
Open Source Software and the "Private-Collective" Innovation Model: Issues for Organization Science
TLDR
It is proposed that open source software development is an exemplar of a compound "private-collective" model of innovation that contains elements of both the private investment and the collective action models and can offer society the "best of both worlds" under many conditions.
Introduction to Behavioral Research on the Internet
TLDR
This book discusses techniques for Experimentation on the Web, methodology, Ethics, and Publicizing Your Study, as well as how to make surveys, tests, and experiments more effective.
Open Source Software and the "Private-Collective" Innovation Model
Currently, two models of innovation are prevalent in organization science. The "private investment" model assumes returns to the innovator result from private goods and efficient regimes of intelle...
Hype Cycle for Emerging Technologies
  • Gartner Strategic Analysis Report
  • 2004
Boomtown: ‘Wiki’ May Alter How Employees Work Together
  • Wall Street Journal,
  • 2004
Something Wiki This Way Comes: They're Web Sites Anyone Can Edit – and They Could Transform Corporate America
  • Business Week
  • 2004
...
1
2
...