Corporate Performance of ICT-Enabled Business Process Re-engineering

@article{Lee2011CorporatePO,
  title={Corporate Performance of ICT-Enabled Business Process Re-engineering},
  author={Ya-Ching Lee and Pin-Yu Chu and Hsien-Lee Tseng},
  journal={Ind. Manag. Data Syst.},
  year={2011},
  volume={111},
  pages={735-754}
}
Purpose – The purpose of this paper is to evaluate information and communications technology (ICT) adoption and its impact on business changes and performance.Design/methodology/approach – This paper provides a model interconnecting ICT adoption, ICT‐enabled business process re‐engineering (BPR), and performance in terms of external and internal organizational motivations with a balanced scorecard approach. The framework is tested using survey data from a sample of 377 chief information… 

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