Coordination Neglect: How Lay Theories of Organizing Complicate Coordination in Organizations

  title={Coordination Neglect: How Lay Theories of Organizing Complicate Coordination in Organizations},
  author={C. Heath and N. Staudenmayer},
  journal={Research in Organizational Behavior},
  • C. Heath, N. Staudenmayer
  • Published 2000
  • Psychology
  • Research in Organizational Behavior
  • ABSTRACT We argue that organizations often fail to organize effectively because individuals have lay theories about organizing that lead to coordination neglect. We unpack the notion of coordination neglect and describe specific cognitive phenomena that underlie it. To solve the coordination problem, organizations must divide a task and then integrate the components. Individuals display shortcomings that may create problems at both stages. First, lay theories often focus more on division of… CONTINUE READING
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