Cooperative Advocacy: An Approach for Integrating Diverse Perspectives in Anomaly Response

@article{WattsPerotti2008CooperativeAA,
  title={Cooperative Advocacy: An Approach for Integrating Diverse Perspectives in Anomaly Response},
  author={Jennifer Watts-Perotti and David D. Woods},
  journal={Computer Supported Cooperative Work (CSCW)},
  year={2008},
  volume={18},
  pages={175-198}
}
This paper contrasts cooperative work in two cases of distributed anomaly response, both from space shuttle mission control, to learn about the factors that make anomaly response robust. In one case (STS-76), flight controllers in mission control recognized an anomaly that began during the ascent phase of a space shuttle mission, analyzed the implications of the failure for mission plans, and made adjustments to plans (the flight ended safely). In this case, a Cooperative Advocacy approach… 

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