Conversational agents in healthcare: a systematic review

  title={Conversational agents in healthcare: a systematic review},
  author={Liliana Laranjo and Adam G. Dunn and Huong Ly Tong and Ahmet Baki Kocaballi and Jessica A. Chen and Rabia Bashir and Didi Surian and Blanca Gallego and Farah Magrabi and Annie Y. S. Lau and Enrico W. Coiera},
  journal={Journal of the American Medical Informatics Association : JAMIA},
  pages={1248 - 1258}
  • L. Laranjo, A. Dunn, E. Coiera
  • Published 11 July 2018
  • Medicine
  • Journal of the American Medical Informatics Association : JAMIA
Objective Our objective was to review the characteristics, current applications, and evaluation measures of conversational agents with unconstrained natural language input capabilities used for health-related purposes. [] Key MethodMethods We searched PubMed, Embase, CINAHL, PsycInfo, and ACM Digital using a predefined search strategy. Studies were included if they focused on consumers or healthcare professionals; involved a conversational agent using any unconstrained natural language input; and reported…

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