Convergence and divergence: assessing criteria of consumer satisfaction across general practice, dental and hospital care settings.

@article{Williams1991ConvergenceAD,
  title={Convergence and divergence: assessing criteria of consumer satisfaction across general practice, dental and hospital care settings.},
  author={Simon J Williams and Michael Calnan},
  journal={Social science & medicine},
  year={1991},
  volume={33 6},
  pages={707-16}
}
This paper describes the results of the first-stage of a study carried out in the spring of 1988 in the South East of England. The study looked at general and specific aspects of consumer satisfaction with general practitioner services, general dental care services and hospital in-patients care. It also examined which specific consumer criteria were the key predictors of overall satisfaction within each of these particular medical care settings. A related aim was to assess the degree of… CONTINUE READING

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