Convenience, quality and choice: Patient and service-provider perspectives for treating primary care complaints in urgent care settings.

Abstract

AIM To investigate why patients chose to attend two, nurse-led, minor injury units (MIUs) to access primary healthcare services rather than attend their GP practice. BACKGROUND Since the 1980's, healthcare organisations in the UK and elsewhere have implemented an increasingly consumer-orientated model of healthcare provision. As a result, patients with… (More)
DOI: 10.1016/j.ienj.2017.06.005

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