Control and Recovery from Rare Congestion Events in a Large Multi-Server System

  title={Control and Recovery from Rare Congestion Events in a Large Multi-Server System},
  author={Nick G. Duffield and Ward Whitt},
  journal={Queueing Syst.},
We develop deterministic fluid approximations to describe the recovery from rare congestion events in a large multi-server system in which customer holding times have a general distribution. There are two cases, depending on whether or not we exploit the age distribution (the distribution of elapsed holding times of customers in service). If we do not exploit the age distribution, then the rare congestion event is a large number of customers present. If we do exploit the age distribution, then… CONTINUE READING
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