Continuous quality improvement in an acute hospital: a report of an action research project in three hospital departments.

@article{Potter1994ContinuousQI,
  title={Continuous quality improvement in an acute hospital: a report of an action research project in three hospital departments.},
  author={Christine Potter and Perri Morgan and Andrew Thompson},
  journal={International journal of health care quality assurance},
  year={1994},
  volume={7 1},
  pages={
          4-29
        }
}
Describes an action research project to improve quality in three hospital departments including operating theatres, X-ray, and medical records. The approach combined quality assurance (QA) or audit methods with those of continuous quality improvement (CQI) or TQM. The intention was to bring about improved organizational performance through an emphasis on bottom-up rather than top-down methodology, and to assess the relative effectiveness of different quality strategies being used within the… CONTINUE READING
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