Continuous Improvement of Industrial Product-Service Systems

@inproceedings{Schweitzer2009ContinuousIO,
  title={Continuous Improvement of Industrial Product-Service Systems},
  author={E. Schweitzer and Christian Mannweiler and Jan C. Aurich},
  year={2009}
}
Industrial Product-Service Systems (PSS) are realized within the value creation network of the PSS-provider in close cooperation with customers. Thereby, the organizational and operational structure of the value creation network as well as the customer interaction itself must be designed in order to guarantee the PSSprovider continuous product and customer feedback. This feedback provides the basis for a continuous PSS-improvement process, comprising customer specific and customer spanning… CONTINUE READING

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