Consumers' perceptions of e‐shopping characteristics: an expectancy‐value approach

  title={Consumers' perceptions of e‐shopping characteristics: an expectancy‐value approach},
  author={Heejin Lim and Alan J. Dubinsky},
  journal={Journal of Services Marketing},
An increasing number of consumers are turning to the Internet to make their purchases. Yet, many e‐tailers are going out of business or retrenching. If e‐tailers hope to attract and retain satisfied online shoppers, they need to know what evaluative criteria consumers use when selecting an e‐tailer. Past research has provided some insight into what characteristics shoppers assess in cyberspace outlets. The extant work, though, has not been without its limitations. Consequently, the present… 

Tables from this paper

E-service Quality Impact on Online Customer's Perceived Value and Loyalty

Although the internet is a popular shopping medium for global consumers, research into the issues of online shopping is still scarce. This study attempts to serve as a basis for internet marketing by

Examining the role of online motivations in consumer online shopping intention using technology acceptance model

Electronic commerce sales continue rising due to Internet growth. However, online retailers may not be doing enough to promote their products causing them to forego potential profits. Understanding

Web content analysis of e‐grocery retailers: a longitudinal study

Purpose – The purpose of this paper is to investigate how e‐grocers develop their e‐fulfillment strategies to satisfy product‐specific customer needs for their grocery shopping on the internet.

Consumer Perceptions of Business-to-Consumer Relationships in Electronic Retail Environments: A Means–End Chain Approach

ABSTRACT This work examines the perceptions of consumers' relationships with commercial organizations in electronic environments. Perceptions of a range of common electronic business-to-consumer

Influences and Intention of Consumer's Online Shopping Decision: Jordan as a Case

Light is shed on consumers' attitudes towards online shopping decisions and the technologyaccept model ease of use, perceived usefulness) of the technology acceptance model (TAM) with four factors (trust, security, privacy, and risk) is extended.

A study of customer satisfaction with online shopping: evidence from the UAE

Analysis of surveys of university students in Dubai, UAE reveals that attitudes toward online shopping and the intention to shop online in the UAE are not only affected by ease of use, usefulness, and enjoyment, but also by some other factors such as perceived Web-store traits, channel traits and consumer traits.

Consumer characteristics and their effect on accepting online shopping, in the context of different product types

Online shopping is among the most popular activities of the internet, yet the reasons why consumers buy online are still unclear. Although it is implied that consumer acceptance of online shopping is

Understanding Channel Purchase Intentions: Measuring Online and Offline Shopping Value Perceptions

This dissertation investigates consumers’ prepurchase evaluations of buying books offline and online. It synthesizes the E-Commerce and perceived value literature to develop a conceptual model that

Influence of social norms, perceived playfulness and online shopping anxiety on customers' adoption of online retail shopping

Purpose – The previous studies examining the role of subjective norm (SN), online shopping anxiety (ANX) and perceived playfulness (PPL) in predicting the consumer's adoption of online shopping

Factors Determining E-Shopping Compliance by Nigerians

Online shopping (e-shopping) is increasingly gaining acceptance in many societies despite the myriad of circumstances and factors that influence its acceptance (Venkatesh, Thong & Xu, 2012). These



Internet shopping, consumer search and product branding

Recent interest in the Internet as a medium for commerce has raised questions about the usefulness of branding on the World Wide Web. Examines whether consumers use brands as sources of information

Measuring the Customer Experience in Online Environments: A Structural Modeling Approach

A structural model based on the previous conceptual model of flow that embodies the components of what makes for a compelling online experience is developed and provides marketing scientists with operational definitions of key model constructs and establishes reliability and validity in a comprehensive measurement framework.

Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces

The authors examine the implications of electronic shopping for consumers, retailers, and manufacturers. They assume that near-term technological developments will offer consumers unparalleled

The Online Medium and Customer Price Sensitivity

Many managers fear that the Internet will increase customer price sensitivity and intensify price competition. There is, however, very little conceptual or empirical research on this topic. In this

Interactive functions and their impacts on the appeal of internet presence sites

comments on this research. Internet Presence Sites (IPS) are becoming important mechanisms for marketing communication. Therefore it is vital to understand what affects the attractiveness of a firm's

Electronic shopping

By reviewing the user interface features in the context of electronic shopping, this article hopes to facilitate the process of designing and evaluating alternative storefronts by identifying key features that impact traffic and sales.