Consumer trust, perceived security and privacy policy: Three basic elements of loyalty to a web site

@article{Flavin2006ConsumerTP,
  title={Consumer trust, perceived security and privacy policy: Three basic elements of loyalty to a web site},
  author={Carlos Flavi{\'a}n and Miguel Guinaliu},
  journal={Industrial Management and Data Systems},
  year={2006},
  volume={106},
  pages={601-620}
}
Purpose – The purpose of this paper is to analyze the effect of privacy and perceived security on the level of trust shown by the consumer in the internet. It also aims to reveal and test the close relationship between the trust in a web site and the degree of loyalty to it. Design/methodology/approach – First, there is an explanation of the main attributes of the concepts examined, with special attention being paid to the multi-dimensional nature of the variables and the relationships between… CONTINUE READING
Highly Influential
This paper has highly influenced 12 other papers. REVIEW HIGHLY INFLUENTIAL CITATIONS
Highly Cited
This paper has 219 citations. REVIEW CITATIONS
Related Discussions
This paper has been referenced on Twitter 1 time. VIEW TWEETS

From This Paper

Figures, tables, and topics from this paper.

Citations

Publications citing this paper.
Showing 1-10 of 119 extracted citations

Measuring user satisfaction from e-Government services: Lessons from Jordan

Government Information Quarterly • 2013
View 7 Excerpts
Highly Influenced

The Impact of Perceived Security on Consumer E-Loyalty: A Study of Online Tourism Purchasing

2015 IEEE First International Conference on Big Data Computing Service and Applications • 2015
View 4 Excerpts
Highly Influenced

219 Citations

0102030'09'12'15'18
Citations per Year
Semantic Scholar estimates that this publication has 219 citations based on the available data.

See our FAQ for additional information.

References

Publications referenced by this paper.
Showing 1-10 of 94 references

La orientación al mercado el contexto universitario español un análisis de sus antecedentes, moderadores y consecuencias”, doctoral

J. Lozano
2002
View 4 Excerpts
Highly Influenced

Consumer trust in an Internet store

Information Technology and Management • 2000
View 4 Excerpts
Highly Influenced

Measuring the quality of relationships in consumer services: an empirical study

K. Roberts, S. Varki, R. Brodie
European Journal of Marketing, • 2003
View 4 Excerpts
Highly Influenced

Trust, expertise, and e-commerce intermediary adoption

A. Chircu, G. Davis, R. Kauffman
2000
View 6 Excerpts
Highly Influenced

Relationship quality in services selling: an interpersonal influence perspective

L. A. Crosby, K. R. Evans, D. Cowles
Journal of Marketing, • 1990
View 5 Excerpts
Highly Influenced

Diseño de una escala para medir la orientación al entorno de la nueva formación profesional

C. Flavián, F. J. Lozano
Cuadernos de Economı́a y Dirección de la Empresa, • 2003
View 2 Excerpts
Highly Influenced

SEC4 I am sure of the identity of this web site when I establish contact via the internet

O’Cass, Fenech
2003
View 2 Excerpts
Highly Influenced

SEC5 When I send data to this web site, I am sure that they will not be intercepted by unauthorized third parties

O’Cass, Fenech
2003
View 2 Excerpts
Highly Influenced

Webretailing adoption: exploring the nature of internet users web retailing behaviour

A. O’Cass, T. Fenech
Journal of Retailing and Consumer Services, • 2003
View 2 Excerpts
Highly Influenced

Consumer perceptions of internet retail service quality

S. Janda, P. Trocchia, K. Gwinner
International Journal of Service Industry Management, • 2002
View 1 Excerpt
Highly Influenced

Similar Papers

Loading similar papers…