Consumer acceptance of online banking: an extension of the technology acceptance model

@article{Pikkarainen2004ConsumerAO,
  title={Consumer acceptance of online banking: an extension of the technology acceptance model},
  author={Tero Pikkarainen and Kari Pikkarainen and Heikki Karjaluoto and Seppo Pahnila},
  journal={Internet Research},
  year={2004},
  volume={14},
  pages={224-235}
}
Advances in electronic banking technology have created novel ways of handling daily banking affairs, especially via the online banking channel. The acceptance of online banking services has been rapid in many parts of the world, and in the leading ebanking countries the number of e-banking contracts has exceeded 50 percent. Investigates online banking acceptance in the light of the traditional technology acceptance model (TAM), which is leveraged into the online environment. On the basis of a… CONTINUE READING
Highly Influential
This paper has highly influenced 48 other papers. REVIEW HIGHLY INFLUENTIAL CITATIONS
Highly Cited
This paper has 644 citations. REVIEW CITATIONS

From This Paper

Figures, tables, and topics from this paper.
294 Citations
63 References
Similar Papers

Citations

Publications citing this paper.
Showing 1-10 of 294 extracted citations

645 Citations

050100'07'10'13'16
Citations per Year
Semantic Scholar estimates that this publication has 645 citations based on the available data.

See our FAQ for additional information.

References

Publications referenced by this paper.
Showing 1-10 of 63 references

Adoption of Internet banking by Australian consumers: an empirical investigation

  • M. Sathye
  • International Journal of Bank Marketing,
  • 1999
Highly Influential
9 Excerpts

Consumer attitude and the usage and adoption of home-based banking in the United Kingdom

  • B. Howcroft, R. Hamilton, P. Hewer
  • The International Journal of Bank Marketing,
  • 2002
Highly Influential
6 Excerpts

Modelling consumer choice of distribution channels: an illustration from financial services

  • N. J. Black, A. Lockett, H. Winklhofer, S. McKechnie
  • The International Journal of Bank Marketing,
  • 2002
Highly Influential
4 Excerpts

Privacy in the world of cyberbanking: emerging legal issues and how you are protected

  • V. Giglio
  • The Secured Lender,
  • 2002
Highly Influential
4 Excerpts

An empirical investigation of the Turkish consumers’ acceptance of Internet banking services

  • V. N. Polatoglu, S. Ekin
  • International Journal of Bank Marketing,
  • 2001
Highly Influential
4 Excerpts

Community banks go online

  • C. Hamlet, M. Strube
  • ABA Banking Journal’s
  • 2000
Highly Influential
4 Excerpts

Privacy of financial information in cyberspace: banks addressing what consumers want

  • G. Roboff, C. Charles
  • Journal of Retail Banking Services
  • 1998
Highly Influential
4 Excerpts

Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research, Addison-Wesley

  • M. Fishbein, I. Ajzen
  • 1975
Highly Influential
11 Excerpts

Similar Papers

Loading similar papers…