• Corpus ID: 43824994

Consumer Response in out of Stock Situation at a Retail Store

@inproceedings{Loya2015ConsumerRI,
  title={Consumer Response in out of Stock Situation at a Retail Store},
  author={Samiya Loya and Saman Ismail and Humza Zaidi},
  year={2015}
}
Producers as well as retailers can experience significant losses as a result of out of stock situations. The extent of these sufferers depends on specific end user responses, which have been originated to vary with product, store, customer, and situational factors. This paper suggests a conceptual framework that incorporates the chief determinants of consumer responses to out of stock situations. The theoretical relationships offer explanations for the noticeable variations in stock-out results… 
1 Citations

Figures from this paper

AN ANALYSIS OF CUSTOMER SHOPPING BEHAVIOR IN AN OUT-OF-STOCK SITUATION: A CASE STUDY AT THE HYPERMARKET GIANT IN PURWAKARTA
Every retailers want to keep their customers from leaving the store. One of the conditions that can make customers leave the store is when they experience out of stock situation. Out of stock is a

References

SHOWING 1-10 OF 24 REFERENCES
CONSUMER RESPONSE TO RETAIL STOCKOUTS
Understanding consumer reaction to stockouts is a key step in measuring the cost of a stockout, which remains one of the fundamental concepts in logistics that still lacks a usable measure.
Consumer Response to Stockouts
Consumer responses to stockouts, both in terms of consumer satisfaction with the decision process and in terms of subsequent store choice behavior, are explored. Four laboratory experiments involving
Consumer response to the preferred brand out‐of‐stock situation
The goal of this study was to gauge brand loyalty. To do this, a brand loyalty acid test was used, which involved an out‐of‐stock (OOS) experiment where the complete product line of a brand was
An Examination of Consumer Decision Making for a Common Repeat Purchase Product
Despite the large amount of theory and research on consumer choice, current understanding is still at a less than desirable level—especially in the cases where involvement with or importance of the
Stockout Cost Models: Empirical Tests in a Retail Situation
DISPLAY space and merchandise inventories are two of the most important assets a retail firm possesses. A body of research literature on methods of optimizing the use of display space and optimizing
Shopping Behavior and Consumer Preference for Store Price Format: Why Large Basket Shoppers Prefer Edlp
TLDR
The idea that consumer shopping behavior as defined by average size of the shopping basket and the frequency of store visits is an important determinant of the store choice decision when stores offer different price formats is advanced.
An Experiment in Brand Choice
The experiment shows how effects of marketing action on the consumer can be investigated by use of small ad hoc consumer panels and door-to-door selling. The effects of price differentials, a
Determining Where to Shop: Fixed and Variable Costs of Shopping
The authors develop and test a new model of store choice behavior whose basic premise is that each shopper is more likely to visit the store with the lowest total shopping cost. The total shopping
...
...