Constructing performance appraisal indicators for mobility of the service industries using Fuzzy Delphi Method

@article{Kuo2008ConstructingPA,
  title={Constructing performance appraisal indicators for mobility of the service industries using Fuzzy Delphi Method},
  author={Ying-Feng Kuo and Pang-Cheng Chen},
  journal={Expert Syst. Appl.},
  year={2008},
  volume={35},
  pages={1930-1939}
}
Based on the four perspectives of the balanced scorecard, including the financial, customer, internal process, and learning and growth perspectives, this study applied Fuzzy Delphi Method to construct key performance appraisal indicators for mobility of the service industries. The constructed indicators could serve as a reference for the service industries to establish applicable performance appraisal indicators according to the properties of the each industry after mobility is introduced. The… CONTINUE READING
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