Constructing Collaborative Service Systems: A Mutualism-Based NSD Method

@article{Tung2011ConstructingCS,
  title={Constructing Collaborative Service Systems: A Mutualism-Based NSD Method},
  author={Wei-Feng Tung and Soe-Tsyr Yuan},
  journal={IEEE Transactions on Systems, Man, and Cybernetics, Part C (Applications and Reviews)},
  year={2011},
  volume={41},
  pages={316-332}
}
This paper describes an analytic and synthetic new service development (NSD) method for devising collaborative service systems (CSSs). The predominant NSD method is a process-based one that belongs to the well-established service blueprints approach in order to create flexible flowchart-like models of customer-provider interaction flows. In contrast to the… CONTINUE READING