Consequences of client-initiated workplace violence: the role of fear and perceived prevention.

Abstract

The authors suggested and tested a model of the consequences of client-initiated workplace violence, introducing perceived prevention of violence and perceived coping ability as factors that reduce fear of future violence and mitigate negative personal and organizational consequences. Survey data from 330 frontline staff from job centers and social security… (More)
DOI: 10.1037/a0021723

Topics

Figures and Tables

Sorry, we couldn't extract any figures or tables for this paper.