Connecting citizens and local governments? Social media and interactivity in major U.S. cities

@article{Mossberger2013ConnectingCA,
  title={Connecting citizens and local governments? Social media and interactivity in major U.S. cities},
  author={Karen Mossberger and Yonghong Wu and Jared Crawford},
  journal={Government Information Quarterly},
  year={2013},
  volume={30},
  pages={351-358}
}
Abstract Changing the relationship between citizens and government is often cited as a goal for digital government, and new tools such as social media have the potential to improve interactions with citizens through dialogue. Citizens are most likely to participate at the local level (Berry, Portney and Thomson, 1993; Oates, 1972; Oakerson, 1999), and the largest cities have traditionally been at the forefront in the adoption of e-government innovations (Moon, 2002; Ho, 2002). We examine the… CONTINUE READING

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